What is Human Centered Systems Design (SEHD6202)
“All systems are designed to serve a purpose – and that purpose is to serve people”
Human Centered Systems Design (HCSD) is an approach to optimise systems performance by systematically focusing on the human component (human capacities, abilities, limitations, aspirations) throughout the Systems Engineering Lifecycle.
This module provides a framework and set of principles for HCSD. It describes concepts such as Context of Use, Usability, Design thinking, Human Machine Interaction, Human Error, Universal Design and User Experience.
Participants will be provided with a framework for different methods and techniques that systematically integrate humans into the systems engineering lifecycle. Participants will learn how to identify and collect end users needs, optimally allocate functions between humans and technology and how to optimize the interfaces between the two. Participants will learn how to design and test interfaces between humans and technology.
Relevant human characteristics and limitations, such as anatomy, perception, cognition, mental models and decision-making, will be reviewed and implications for systems design highlighted.
Examples from various industries including public transportation, maritime, oil and gas, payment, and assistive living will be presented.
Why take this course?
About 95% of new systems launched into the consumer marketplace fail to achieve their expected business potential. Even simple systems such as ticket machines, fail to perform optimally as they are not adapted to end users needs, i.e. are not easy or intuitive to use.
The consequences of safety critical systems, run by highly trained operators, having a suboptimal design can be serious.
~70% of industrial incidents are attributed to “Human Error”, where system demands exceed human capabilities/capacities.
In the near future, untrained consumers will meet an influx of complex systems at home, in transportation and in the public domain. It is essential for individuals and society at large, that these systems are easy to use and provide an outstanding user experience.
This course will help you achieve:
Optimal systems performance
High level of User Satisfaction
Cost effective use
Meet/exceed legislation /standards
This course will help you avoid /reduce:
Risks and costs in systems use – “Human Error “
Costly redesign of systems
Negative publicity /damage to brand
Lack of system use (uptake)
Who should take this course?
This course is a must for systems designers who want to:
Connect better with end users
Transform user needs into actionable ideas/ solutions
Identify new opportunities
Increase speed and effectiveness of creating new successful solutions
Reduce risks and costs in system development and use.
Participants do not require any specific formal background, just a passion for creating an outstanding user experience.
- Week 15: 9th - 13th April 2018
The courses are organized as intensive one-week courses each with 5 days of lectures. During this week, the lectures last from 0830 to 1630 each day. The courses are a mixture of lectures and work in groups. Masterstudents and others taking courses for credit will take an oral exam shortly after the end of the course. A completed course with approved written assignment will give 7.5 studypoints.
The price for attending a course depends on whether you take the course for credit or not. To get credit for the course, you need to hand in a written assignment.
- Alternative 1: Attendance only kr. 15.000,-
- Alternative 2: Attendance and written assignment kr. 20.000,-
The price includes course material, coffee and lunch during the course. For alternative 2, the price also includes supervision and grading of the written assignment.
The registration deadline for each course is 2 weeks before course starts.
We accept registrations also after the deadline, provided there are available seats. Each course has a limited number of seats, so please sign up early. We reserve the right to cancel courses with too low participation.