What is Quality Management (SEQM6201)?
Quality is compliance with Requirements, requirements is expressions of needs. Hence, as Quality is compliance with needs, quality is not a separate profession but rather the fabric in any operation (business, service). The course covers the Quality Culture, the “Triple A” that explain thinking and methods for Assessment of risks, Amendment of non-conformance and knowledge management and finally Avoidance one do right now to avoid quality escapes. The course will also focus on prevention and building trust versus appraisals. Also Quality Management of new technologies like robots, big data and 3D printing will be discussed.
The course is developed in cooperation with the leading industries in Kongsberg through a Quality Network.
Why study Quality Management?
Without focus on, and understanding of Quality, you are lost.
From one of the members of the Quality network:
“Quality is one of the most important fields within the oil and gas industry and it is a critical factor that can determine success or failure. Furthermore, quality is demanding field which needs to adapt to the ever-changing environment. As a response to the changing requirements USN has, in collaboration with the industry in Kongsberg, developed a one-of-a-kind Quality program that will meet the future requirements of Quality management. I, as an USN System Engineering Alumni, can say that this program will fill the gap between the current SE syllabuses in terms of Quality management. “
Who should take this course?
All potential managers should take this course, even if managing only implies managing yourselves. Systems Engineers will, based on the nature of the profession, have a very good basis for developing the understanding of modern Quality Management. This course will take you the “extra mile” enabling you to utilize new and profound knowledge – all to assure quality in what you are part of delivering.
What you will learn
Students will learn about:
- the various aspects of quality, including personal quality and compliance with requirements,
- risk assessment and mitigation,
- purpose, methods and tools for non-conformance with root cause analysis
- how to ensure quality in tenders,
- application of quality assurance tools and methods relevant for Systems Engineering work
- Systems Engineering activities in a broader product life cycle perspective
Students shall be able to:
- use some of the most commonly used methods for risk assessment and mitigation,
- run Root Cause Analysis and define necessary corrective actions,
- define a reliable configuration strategy for systems engineering work,
- Include quality assurance supply chains at an early stage in the system engineering,
- utilize both technical and soft skills in the establishment, implementation and maintenance of systems engineering quality assurance,
- execute most of the assessment, mitigation and defect management with already established and familiar tools,
- quality assure operational and maintenance information
Students shall be capable of managing:
- tailor-making quality processes for own Systems Engineering activities,
- activities to build a practical and maintainable quality culture,
- Implementation of methods and processes in the business in a way that generate motivation rather than resistance. Know when to push and when to stop,
- the balance between appraisals and prevention
- combination of learned methods and tools with other quality related tasks learned in other system engineering courses. Typical:
- requirement Management, Development Management, Product Management *)
*) Most of this is covered in other modules of SE courses. Only pure Quality related aspects will be covered.
Students will learn how to advocate:
- human drivers and cultural dimensions in systems engineering and corresponding quality assurance,
- zero defect capable processes and systems rather than systems with a built in Accepted Quality Level,
- behaviour that are assertive and proactive for Quality in Systems Engineering,
- management of a business that ensures sustainable profit,
- willing to “search where the stuff is lost, not where it is light and more convenient”
- Week 15: 8th - 12th April 2019
The courses are organized as intensive one-week courses each with 5 days of lectures. During this week, the lectures last from 0830 to 1630 each day. The courses are a mixture of lectures and work in groups. Masterstudents and others taking courses for credit will work on a written assignment which is due 10 weeks after the end of the course. A completed course with approved written assignment will give 7.5 studypoints.
The price for attending a course depends on whether you take the course for credit or not. To get credit for the course, you need to hand in a written assignment.
- Alternative 1: Attendance only kr. 15.000,-
- Alternative 2: Attendance and written assignment kr. 20.000,-
The price includes course material, coffee and lunch during the course. For alternative 2, the price also includes supervision and grading of the written assignment.
The registration deadline for each course is 2 weeks before course starts.
We accept registrations also after the deadline, provided there are available seats. Each course has a limited number of seats, so please sign up early. We reserve the right to cancel courses with too low participation.