Quality Management

What is Quality Management?

Quality is to deliver according to expectations, requirements and expressions of needs from a customer. Hence, as Quality is not a separate profession but rather the fabric in any operation (business, service). The course offers a combination of quality and management/leadership theory, practical tools, and methods; plus, a collection of concrete examples from the industry.

The purpose of the course is to prepare students for how to lead, manage and ensure quality related to systems engineering work AND for general managerial positions.

The course is based on established and well-proven methods and systems for managing and leading quality.

We use a combination of lectures, short term assignments, workshops, discussions, and time for reflections. Quality aspects are personal quality and perspectives, systems thinking, quality culture, quality planning, quality control and quality improvement, including Lean. We will also look at the future of quality and how to use quality management to create learning organizations.

The course is developed based on 25 years of experience from industries such as oil and gas, public sector and both manufacturing, production and service-providers.

Why study Quality Management?

You study quality management because it gives you the competence to make complex work reliable. You learn how systems behave, how customers shape expectations, how risk and variation creep in, and how to use methods like Lean Six Sigma, exception handling and process design to keep engineering work on track. You develop the skill to combine technical tools with the human side of leadership, culture and communication. And you build the ability to create systems that learn, adapt and prevent failure instead of reacting to it. In short, it prepares you to lead, not just deliver.

Who should I take this course?

All potential managers should take this course, even if managing only implies managing yourselves. Systems Engineers will, based on the nature of the profession, have a very good basis for developing the understanding of modern Quality Management. This course will take you the “extra mile” enabling you to utilize new and profound knowledge – all to assure quality in every part of what you and your team delivers.

Instruction

The course is organized into 5 intensive days of lectures. During these days, the lectures last from 08.45 to 16.30 each day. The course is a mixture of lectures and work in groups.  Masterstudents and others taking courses for credit will work on a written assignment which is due 10 weeks after the end of the course.  A completed course with approved written assignment will give 7.5 studypoints. Full attendance during the intensive course week is obligatory. The maximum amount of hours that can be missed is 4, duly justified.

Dates

• 01.02 – 05.02. Monday to Friday 08:45 - 16:30

Apply for sit-in with no credits/ECTS

You can also participate in this course without taking the exam, you then leave with a course certificate. Requirement for being a sit-in is: 

• 2-5 years of relevant work experience  

The course is taught in English, it is expected that the candidate shall have sufficient English proficiency. 

Apply with no credits Norwegian applicants 

Apply with no credits International applicants

The number of available seats are limited, we execute rolling admission with on-the-go confirmation.