Information about IT services at USN, for you who are newly employed or who are employed and have got a new PC. And for those who have been employed for a while.

Student?

Look here if you are a student.

Questions and answers

How do I create a user account?

We have a self-service portal where you can activate your user account, update your account information, change your password and create a new password if you have forgotten it.

At our self service user account website portal you may activate your account and/or change your password.

New students at USN will receive their temporary 11-digit number (SO-number) on e-mail before semester start.

How do I connect to the wireless network?

USN has a wireless network on all campuses. It's called Eduroam.

Check out our guides for connecting to a wireless network here.

Which storage sollutions do you offer?

USN's IT-services offer both internal storage on USN's own servers, storage with USN's partners and cloud storage services. This guide tells you how to best manage and store different types of data.

Classification and storage spaces

Storage guide

Where can I find USN's intranet?

After activating a user account, you can log in to the intranet https://my.usn.no/. Here you will find all the internal information about all sections, guides, news, links to the most used IT-systems, etc. Information about IT-services can be found here.

Where can I access necessary software?

Apps USN (https://apps.usn.no/) is a central repository of software for the university. Some programs are licensed, and others can be used freely. Most programs are designed for Windows, but som are also available for Mac.

Apps.usn.no can be used by anyone with a valid user account.

Company Portal and Software Center is available on all USN computers, for all USN employees.

PC.usn.no: Remote desktop gives you access to applications and IT-services from your private computer, or other devices such as Mac, Chromebook, tablets, etc. Read more about our remote desktop here.

Tablet. We also have a system for managing Apps on iPads in class sets.

How do I print, copy, and scan something?

You will find printers on all campuses. You can use these with your student card.

You can print, copy and scan. You can send scanned documents to your own email.

Check out our guides for installing printers here.

How do I order PC and other IT-equipment?

Employees can, in agreement with their immediate manager, order IT-equipment via the USN ordering site. Standard PC's are computers with Microsoft Windows. Mac's can also be purchased, but has limited support.

Which learning platform does USN use?

Canvas is our learning platform. It conatains information from the subject teacher about the course, assignments, messages, learning activities and much more.

It is recommended that you log in to Canvia via my.usn.no, but you can also use the following direct link:
https://usn.instructure.com/login

What system do I use for online meetings and online lectures?

Microsoft Teams and Zoom are often used for online meetings.
Read more about Teams here.

For online lectures, our web conferencing system, Zoom, is usually used. Read more about Zoom here.

How do I work and study from home?

Sometimes you need access to USN IT-resources when you are not on Campus. Students and emplyees travel, work or study from home, watch or attend lectures, access to files, etc.

Here you will find an overview of the most common IT-services for off-campus use.

How do I contact IT-support?

IT-support has business hours:

08:00 – 15:30 (weekdays)

We can be contacted at:

E-mail: it-support@usn.no
Phone: 31008200
Attendance at the IT-hepldesk on campus

Remote Desktop (https://pc.usn.no/)

Go to this address https://pc.usn.no in your browser and you will see the following page:

You now have two choices:

1. Access via your browser

a.   Select “VMware Horizon HTML Access”
b.   Log in with your username and password (Do not include @usn.no)
c.   If 2-factor is activated, the Microsoft verification code is required
d.   Select “Ansatt-vdi”

e. A window that acts as your USN employee PC will open

2. If you use the device a lot, it is recommended that you install the client

a.   Select “Install VMware Horizon Client”
b.   Select the client according to which device you are using. Employees with PC uses Windows
c.   Use the default options that appear, and then enter pc.usn.no when asked for a server.

How do I get access to Microsoft 365?

All students have free access to the Microsoft 365 cloud service. It includes full access to Word, Excel, PowerPoint, 1 TB cloud storage in OneDrive and much more.

Download the client or work in the cloud here.

Login to Microsoft 365:

For students

Username:
- "studentnumber"@usn.no

For employees

Username:
- "username"@usn.no

Access to IT resources from home or away from campus

Outside, from home and while travelling

Students and employees travel, work or study from home, attend lectures, access files, etc. Here we have an overview over the most common IT services you can use when staying away from campus, working from home, traveling, etc.

Employees with PCs from USN basically have equal access to the IT services when working outside of the campus.
If this does not work or errors occur, you can always use https://pc.usn.no/

NB! Some of the guides below require login.

Network{{ icon }}

On campus, services are available on the wireless network Eduroam, or by wired network and desktop PC. Eduroam is also available at some airports and other universities.

Connect to the wireless network Eduroam

Off campus

Off campus everyone is responsible for the access to networks and network capacity themselves. 4G could be used where appropriate.

When you are off campus and use a USN-administered computer, you essentially have seamless access to all the university’s IT services in the same way as if you were located on campus. One has e.g. access to important services such as network folders, email, intranet and more.

Employees who need access to SAP, Agora etc. must turn on an additional security called SetProxy. To access the university’s services with private equipment, it is recommended to use https://pc.usn.no/

When working and studying from home, make sure your local network is not exposed to unnecessary bandwidth loss. For example, someone playing online games while you are in an online course. This affects the bandwidth and can also affect your experience of the course.

Online courses, meeting and telephone{{ icon }}

The tools below are available from all devices.

Zoom online courses and web conferencing

Zoom is recommended as the primary tool for online teaching.

Information

Zoom Help Center: Getting started

Teams

Teams is a part of Microsoft’s cloud service Microsoft 365, and is used for interaction, file storage, chat, online courses, etc.

Information about MS Teams

Here’s some information on how to use Teams for remote learning:

https://www.microsoft.com/en-us/microsoft-365/blog/2020/03/11/helping-teachers-students-switch-remote-learning/

Record a video presentation {{ icon }}

Record video and commentary on what's happening on your screen. Save and you have a video file of e.g. a lecture.

Screencast-O-Matic starterguide

Software{{ icon }}

Employees and students also got access to https://apps.usn.no/ everywhere as long as you have online access.

Employees with USN PCs also have access to the Company Portal or Software center, preinstalled with the computer.

Digital exams and FlowLock{{ icon }}

This is most relevant for students.
Remember to check if FlowLock is updated in good time before the exam.

Make sure FlowLock is updated before every exam.

External desktop using PC.usn.no{{ icon }}

This is most relevant for employees.

Access: All USN PCs and private devices such as PC, Mac and mobile devices.
Keep in mind that USN PCs has access to all IT services also outside of Campus, so it’s not necessary to use pc.usn.no

Employees get access to files stored internally on the Campus and “closed programs” such as P360 and Agresso.

Microsoft 365{{ icon }}

All Microsoft 365 apps are available as cloud service for all devices, and preinstalled on USN PCs.

Apps available are Word, Excel, PowerPoint, Outlook, etc.

DFØ (Employees)

DFØ doesn't work the usual way when off Campus. You must use an USN PC with SetProxy activated to access the progam.

DFØ has a mobile app, this works fine off Campus. Download this app from App Store (Apple) or Play Store (Android).

You could also use https://pc.usn.no/ to access DFØ.

My studies

IT Services: Useful to know for employees